We dispatch orders within 2–4 business days of your order being placed. Once your order is shipped, you can use the tracking details to follow its journey.

An unboxing video is required for any claim involving missing, damaged, or incorrect items. Please record one continuous, unedited video while opening your parcel. Make sure the outer packaging, shipping label, and all items inside are clearly visible.

This helps us verify what was delivered and resolve claims quickly and fairly. We can’t accept or process a claim without a complete, unedited unboxing video. If there’s an issue, please contact us within 72 hours.

No, Cash on Delivery (COD) is not available across all serviceable pincodes in India,  You can check whether your pincode is serviceable by entering it at checkout.

We’re sorry, but claims reported more than 72 hours after delivery cannot be processed. Please check your order as soon as it arrives and contact us within the 72-hour window if anything is wrong.

Our ceramic and glass products are crafted in small batches, so slight variations in glaze, colour, and finish are normal. These small differences make each piece unique.

Every Gappa product goes through a quality check before it reaches you, so minor variations are nothing to worry about.

We’re not currently offering standard bulk or corporate orders, but we’re happy to hear about custom requests. Email us at support.gappa@gmail.com and we’ll see what we can do.

You can choose from the payment methods displayed at checkout. Available options may vary, so please check the payment section before placing your order.

Sorry, the delivery address cannot be changed once your order has been placed. Please double-check your address and pincode before confirming your order.

Please wait a little and check your email, messages, and order history before trying again. If you still don’t receive an order confirmation, contact us at support.gappa@gmail.com with your payment transaction reference and the details of your order attempt. Please avoid placing the same order again until the payment status is clear.

Visit our Track Your Orders page and enter the requested order details to check your order status.

Delivery timelines are estimates and may change due to courier delays, weather, or local disruptions beyond our control. If your order hasn’t arrived or the tracking hasn’t updated for a while, please contact us at support.gappa@gmail.com and we’ll help you check on it.

Please check with family members, neighbours, or your building’s reception in case the parcel was accepted on your behalf. If you still can’t find it, contact us at support.gappa@gmail.com with your order number so we can help investigate.

We offer replacements for incorrect orders. To help us verify the issue, please contact us within 72 hours and share a complete, unedited unboxing video showing the parcel, shipping label, and all items received. Claims cannot be processed without the video.