Thank you for shopping with Gappa, We only collect what we need to get your order to you, and we take care of it the way we take care of your parcel. This page explains what we collect, why and what you can do about it.
By using our website, you agree to this policy.
Who we are
Gappa is a brand operated by Gopali Premniwas Tiwari, based in Surat, Gujarat. You can reach us at support.gappa@gmail.comÂ
What we collect
What you give us
-
Your name, email address and phone number
-
Your shipping and billing address
-
Your order detailsÂ
-
Messages you send us through email, Instagram or forms
-
Photos or unboxing videos, if you send them for a return or exchange
What we collect automatically
-
Device and browser type, IP address and pages visited
-
Cookies and similar tools that help the site work and help us understand how it’s used
What we don’t collect
We never see or store your full card, UPI PIN or net banking details. Payments are handled by our payment partner, Razorpay.
Why we collect it
-
To process, pack, ship and deliver your order
-
To send order updates and answer your questions
-
To handle returns, exchanges and refunds
-
To send news, launches and offers, only if you’ve signed up
-
To keep the website secure and working well
-
To follow the law, including tax and accounting rules
Cookies
Cookies are small files that help our site remember your cart, keep you logged in and show us how people browse. You can turn cookies off in your browser settings, but parts of the site (like checkout) may stop working.
Unboxing videos
For returns and damage claims, we ask for an unboxing video. We use it only to review your claim and improve our packaging. We won’t post it or share it publicly without your permission.
How long we keep your data
We keep your information for as long as we need it to serve you and meet legal and accounting requirements. After that, we delete it or anonymise it.
Keeping it safe
We use reasonable security measures, including secure payment processing and a protected store platform, to guard your data. No website can promise perfect security, but we take it seriously.
Links to other sites
Our site may link to other websites, like Instagram. We’re not responsible for how they handle your data, so please read their policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date at the top.
Say hi.Â
Questions about your data? Write to us at support.gappa@gmail.com.
